Shipping Deadlines

Orders received by us (for in-stock product) before 1 p.m. (Pacific Standard Time) will be shipped the same day. Orders received (for in-stock items) after 1 p.m. will ship within one (1) business day of receipt.

Carriers

Moteng ships by UPS, USPS, FEDEX, DHL and numerous carriers for larger orders. Unless otherwise specified, orders will be shipped by standard UPS Ground service. Please note that certain product that is classified HAZMAT or ORMD will not be shipped by air under any circumstances.

Freight Costs

Moteng will add freight charges to the customer's invoice for all orders, unless otherwise specifically agreed to before the order is shipped.

Moteng offers a "Bill to Third Party" option for UPS, FEDEX and DHL services only. Parcels can be shipped and the shipping charges will be billed directly to the customer's account. All address correction fees assessed by the freight carriers will be billed to the customer's account.

Parcel Insurance

Moteng will insure parcels at the published carrier insurance rate and bill the customer unless otherwise instructed by the customer in writing. Should the customer choose to self insure, Moteng has no liability for lost or damaged parcels, once the parcel leaves any of our warehouses.

International Shipments

Please note that certain products distributed by Moteng are not available for export. Check with your sales representative for details.